Annual Maintenance Contracts
AMC & Support Plans — Worry-Free Technology All Year
Annual Maintenance Contracts from Cadlinc Infotech keep your CCTV, biometric systems, IT infrastructure, printers, and UPS equipment in peak condition — with priority support, scheduled servicing, and discounted repairs included.
Scheduled Preventive Maintenance
Regular service visits planned in advance — not just when something breaks.
Priority Response Times
AMC clients get priority over non-contract customers — 4–8 hour response SLA.
Discounted Repairs & Parts
Get 20–30% discount on parts and repair labor charges outside the contract scope.
Service History Reports
Documented service reports for every visit, useful for audits and compliance requirements.
AMC Plan 1
CCTV & Camera Surveillance AMC
Your CCTV system is only useful when it’s working properly. Dirty lenses, misaligned cameras, failing hard drives, and network configuration drift are all common causes of surveillance failures — often discovered only after an incident. Our CCTV AMC keeps your system in continuous operational readiness.
What’s Covered:
- Quarterly on-site service visits (up to 4 per year)
- Camera lens cleaning and angle re-alignment
- DVR/NVR health check and HDD status verification
- Recording schedule and motion detection review
- Remote viewing and mobile app re-configuration if needed
- Cable and power supply inspection
- Priority response for system failures (4-8 hour SLA)
- Emergency visits (up to 2 per year, no call-out charge)
Scope: Suitable for 4 to 64 cameras. Custom plans for larger installations. All major brands covered — Hikvision, Dahua, CP Plus, Reolink, and others.
CCTV AMC Includes
- 4 preventive service visits/year
- Unlimited phone/remote support
- Priority breakdown response
- Discounted parts replacement
- Annual system health report
AMC Plan 2
Biometric & Access Control AMC
Access control systems that fail at the wrong moment create serious security and operational problems. Sensor degradation, database corruption, and communication failures are issues our AMC prevents through regular maintenance.
What’s Covered:
- Semi-annual sensor cleaning and calibration
- Fingerprint and face recognition accuracy testing
- Database backup and integrity checks
- User data management and bulk enrollment assistance
- Door lock and electric strike testing
- Software/firmware updates
- Attendance report software support
- Emergency response for access failures (4-8 hour SLA)
Biometric AMC Includes
- 2 preventive service visits/year
- Firmware and software updates
- Remote support for software issues
- Priority breakdown response
- Discounted hardware replacement
AMC Plan 3
IT Services & Infrastructure AMC
For businesses that rely on their IT infrastructure, unplanned downtime is costly. Our IT AMC covers your network, servers, workstations, and supporting systems with proactive maintenance and rapid response when problems occur.
What’s Covered:
- Quarterly network infrastructure health checks
- Server performance monitoring and optimization
- Workstation OS and software updates
- Antivirus and security patch management
- Network switch, router, and firewall review
- Backup verification and restoration testing
- Help desk support (phone, remote, on-site)
- Priority on-site response (same day / next day)
Plans available for: 5–10 users (SME), 10–50 users (mid-market), and 50+ users (enterprise). Custom SLAs available.
IT AMC Includes
- 4 preventive visits/year
- Unlimited remote support
- Same/next-day on-site response
- OS and antivirus management
- Annual network audit
AMC Plan 4
Printer AMC
Office printers endure heavy use and require regular maintenance to remain reliable. Our Printer AMC covers all common failure points and ensures your printing operations never become a bottleneck.
What’s Covered:
- Bi-annual internal cleaning and roller servicing
- Print quality check and calibration
- Paper jam diagnosis and resolution
- Drum and fuser inspection
- Network and driver troubleshooting
- Firmware updates
- Discounted drum, fuser, and spare parts
- Priority on-site response for critical breakdowns
Printer AMC Includes
- 2 preventive visits/year
- All labour charges included
- Discounted spare parts
- Remote driver support
- All major brands covered
AMC Plan 5
UPS & Power Backup Support
An overlooked UPS is a disaster waiting to happen. Batteries degrade silently, and when power cuts occur, a failed UPS causes data loss and equipment damage. Our UPS support plan ensures your backup power is always ready.
- Annual UPS battery health check and load test
- Battery replacement recommendation and supply
- UPS input/output voltage monitoring
- Bypass and self-test function verification
- Alert configuration for low battery warnings
- Supported brands: APC, Luminous, Numeric, Microtek, Emerson
Compare AMC Plans
| Plan | Visits/Year | Response SLA |
|---|---|---|
| CCTV AMC | 4 | 4–8 hrs |
| Biometric AMC | 2 | 4–8 hrs |
| IT AMC | 4 | Same day |
| Printer AMC | 2 | Next day |
| UPS Support | 1 | Next day |
Protect Your Technology Investment
Contact us for a custom AMC quote. We’ll assess your current equipment, recommend the right coverage, and provide transparent pricing — no hidden fees, no locked-in terms that don’t serve you.